If you have any queries regarding return or refund, call us or email us.

 

Your online order supports small businesses right across the country and in turn helps there businesses support other businesses in their communities.

We understand that online shopping can sometimes be challenging if you’re unfamiliar with the product you’re buying. So we ask you choose carefully. We do not offer refunds for changes of mind.

 

Exchanges

If you do need to exchange a product purchased online you will need to firstly place a new order, then return your original purchase at your cost within 14 days of receiving the original order and we will process a refund for the returned product once received.

For all returns the returned items must be in new condition, with the original tags, and be in the original packaging. All original packaging and materials including boxes, manuals, instructions, and any other materials in the original shipment must be returned along with your merchandise. If this packaging is damaged you will not be eligible for a refund so please send back in the same way as received to protect the product from damage in transit.

Receipt or proof of purchase is required with all returns.

Refunds will be provided back to the same payment type used at the time of purchase.

 

Faulty Items

We are guided by the ACCC on returns and exchanges for faulty products. You can find more about that here. From time to time a product might not meet the expectations of you, our stores or our supplier partners. Thankfully this doesn’t happen a lot but if you believe the item you have purchased is faulty or differs significantly from the description you can return the product to the store that fulfilled your order for assessment.

Our store teams are able to assess some faults however most of the time we will need to send the product to manufacturer for their specialised assessment teams to look at so this can take some time. We will always do our best to sort things out as quickly as possible for you.

If your product is deemed to be faulty we can offer you a replacement product, repair of the product or a refund. If you choose a refund we will refund the cost of the goods and the return shipping costs you incurred.

 

Returns Process

If you want to return a product to us for an exchange or fault assessment, you can email to us.

Once we’ve got all the details of your order including your details we will then contact you via email with return shipping information.

To ensure quick and accurate delivery back to the store:

• package up your item in a postage bag

• be sure to include your receipt or proof of purchase

• proof of any postage costs to be reimbursed for faulty items (if applicable)

• attach the return shipping label, and

• drop it off at any Australia Post outlet

If seeking a refund for faulty product, please allow time the product to be returned to store, for it to be sent to the manufacturer for assessment if required, and for the assessment to take place. This can be a number of weeks and we’re sorry but most of this process is outside of our control. We’d love it to be quicker and will do everything we can to expedite the process for you.

For more information regarding consumer rights please visit:

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

 

Return & Exchange Policy FAQ

 

It is very important to us that you love your pieces and that they fit correctly, so you have up to 30 days from the date of purchase to request a return. Any requests made after this period will not be granted. 

How do I return online purchases?

• Visit our Store

• Call us or email
  

• Follow the instructions
  

• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 30 days from the date of purchase

• Your item must be unworn, unwashed, undamaged and resellable condition

• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift Cards

• Discounted items (if applicable)

• Due to hygiene reasons the following items can not be returned:- Groin Guards, Mouth Guards
  

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

 

Can the items be exchanged?

We allow the exchange of purchased items. Once the exchange request is approved, the replaced item will be shipped to you.

 

What are the refund options?

Refunds do not include the original shipping cost. The following refund options are supported:

• Refund to the original payment method

• Refund to store credit

• Refund as Gift Voucher

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

 

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed usually within 3 - 7 working days after approval.